UKG has formally announced the End of Life for Optimum Suite, Inc.
What Does This Mean for Your Organization
You do not need to transition to a UKG software solution. You have options.
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When UKG acquired Optimum in 2019, they made a commitment to support your Optimum software for the foreseeable future; however, they are formally announcing the End of Life for Optimum software,
effective March 31, 2025.
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Over the course of the next few months, a UKG representative will reach out to your company to discuss options. All of which will be to transition to a UKG product.
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You have many options available to you other than UKG solutions.
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Below are some key points that your organization needs to be aware of as they will impact you directly over the next several months:
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Optimum has been put in "maintenance mode"
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Limited future enhancements are planned
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Only tax updates and bug fixes are on the roadmap
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No On-Premise HRMS solutions are offered
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Tech Support Ticket System is cumbersome
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As more and more clients move away from Optimum the support staff are also reduced
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Annual support dollars continue to increase yet enhancements are eliminated
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Cloud pricing model through UKG is the only option available
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Customer Support is diminished
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Tech Support response time has increased